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Support, FAQ, & Refund Policies

 

 

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General Questions

 

Will this work for my niche?

We get this question a lot. If you are an online coach or expert in the health, wellness, nutrition, or fitness niches, these templates will work for you.

Having said that, we also have customers outside of those niches that make the templates work for them too. ANYONE who wants to establish their brand, grow their audience, make money, and create professional, authentic content can benefit from the template sets because they are extremely versatile and easily customizable, so they can be used by most online coaches, business owners, and course creators.

What is Canva and is it free?

Canva is an online design tool that was made with the non-designer in mind. There is a free version that you can sign up for immediately, and all the kits are created so you can use them in the free version.

Canva is really easy to use, plus you’ll have access to a video tutorial library to show you exactly how to use Canva to edit your templates.

 

Product Questions

 

Do I need to purchase software to use the templates?

NOPE! I wanted the templates to be as easy as possible for you to use, so that's why they've been created with Canva. A free, online design tool made for non-designers.

How are products delivered?

Each template set is delivered immediately in PDF form that contains links that allow you to add the templates to Canva with one click. Additionally, the PDF has instructions to hold your hand through the process, as well as a link to access the Template Video Vault that has additional tips for using the templates.

Stock photo bundles are delivered immediately via a link that allows you to download images directly to your computer.

You'll receive access to your lifetime portal shortly after your purchase, where you can always go back to access and download your products.

This portal is also helpful in case you lose your order, your computer deletes all your past emails or any of those other inevitable tech glitches that only ever happen when you're in the middle of something important.

Can I use my own logo, colors, photos, and graphics with the templates?

These templates are totally editable. You can change the fonts, colors, images, and all elements!

We encourage you to change the template as much as you want to match your brand.

I am not a designer, will this work for me?

Absolutely! The templates are made with the non-designer in mind! It's super easy to customize any of the templates to your liking, but if that even sounds stressful, simply drop your content into the pre-designed pages and use exactly as is! Additionally, every template purchase comes with access to the Template Video Vault. These videos hold your hand through every step of the process to make sure you are getting the absolute most out of your templates.

Will I need to purchase fonts?

You shouldn’t! All templates were originally designed using free fonts within the Canva platform. Please note however, that Canva changes the paid/free status of some fonts from time to time. If there is a paid font in your template, you can either upgrade to Canva pro, or simply replace the font with a free one. If you have questions about a good substitution, feel free to reach out to support@bebrandspankingyou.com and we can suggest a good replacement!

Do I need a Canva Pro account to use the templates?

No! The templates are designed using all (or mostly) free elements and fonts available in Canva. Occasionally, a paid font or element will pop up in a design, but you can simply delete it, or swap it out with a similar free font or element.

Are the photos I see being used in the templates included?

The photos used in the templates are not provided and will need to be replaced with your own.

If you like the images being shown, most of them are from the Brand Spanking You Stock Photo shop, so if you see something you like, you can add one of the image bundles onto your order. Canva Pro also has a great selection of stock images.

Can I purchase and use templates for clients?

Yup, sure thing! But it is required that you purchase a new license for every client you use them for. (One purchase = One client).

Additionally, templates cannot be resold, shared, or gifted even if modified. If you are an agency, social media manager, or VA, you can also inquire about purchasing a commercial licenses by emailing us at hello@bebrandspankingyou.com

Can I use the templates to create products to sell?

Templates can be used to create end products for sale up to 5000 products. An example of an end product for sale would be something like an ebook that customers have to purchase from you vs giving it away for free as a lead magnet. The templates can be used for endless creation of assets that you use for marketing, training, or courses.

Templates can also not be modified in order to resell.

 

Return Policy

 

Refunds

We’re customers of all this online business stuff too, and it really ruffles our feathers when we get treated like poo. So we’ve made a refund policy that is the opposite of that.

For all Products sold by Brand Spanking You:

Our no-hassle, 14-day happiness policy means that if you are not satisfied, for any reason, we’ll work with you to make sure you’re happy, even if that means a full refund. Click here to submit a refund request.

In order to make sure your request gets taken care of as quickly as possible, all refund requests must be submitted through this form handled by our expedited support inbox.

For any Services, such as participation in a group program, consulting, retreat or mentorship program: Brand Spanking You stands behind our work and our participation as professionals aiding in your success. If you find evidence that Very Sarie, Inc dba Brand Spanking You has not performed its work in a professional and ethical manner, you may request a refund of any payments made in the 60 days prior to your submission of evidence.

 

Brand Spanking You Questions

 

I have a different question that isn't answered here.

CONTACT US FOR SUPPORT!

One of the reasons we’ve been so successful as a business is because we like to treat people like people. That means we work regular business hours of 9-5pm CT, Monday through Friday each week. Not weekends, not holidays.

Please note: If you have an extremely urgent issue that must be addressed outside of our normal customer support team hours, let us know. We may be able to make ourselves available for a rush fee of $250 per hour outside of normal work hours.

If you have a support request, please complete the following form so we can best help you as quickly as possible within our normal business hours.

 
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